Contact Us

There are four ways to get in touch to ask a question or get some help:

  • call our helpline
  • use the British Sign Language (BSL) relay service 
  • send us a message
  • write to us

Call our helpline

You can call us on 0800 030 8308.

Helpline is open:

  • 8am - 8pm Monday to Friday, 7 October to 7 November
  • 9am - 4pm Saturday 12 and Sunday 13 October 2019

A text relay service is also available. If you would like to make use of this, please dial 18001 0800 030 8308.

Use BSL relay service

British Sign Language users can make use of the ContactSCOTLAND free video relay service to ask a question or request something.


 Send us a message

Use our contact form below to ask a question or give us feedback.

You are under no obligation to provide us with any personal data while using this website.

If you provide us with any personal data to help us assist you with a question about the census or our services, National Records of Scotland will:

  • keep this information secure
  • keep it separate from other information you provide in the census rehearsal

We will delete this information once the census rehearsal closes. It will not form part of your personal or household census rehearsal return.

Further information is available in the Scotland's Census 2021 Privacy Notice.

Please tell us your name.
Please enter your email address if you'd like us to get back to you.
Please enter your phone number if you'd like us to call you.

Write to us

You can contact us by post at:

Scotland’s Census

National Records of Scotland

Ladywell House

Ladywell Road


EH12 7TF