Help and support We want the census questionnaire to be as easy as possible for everyone to complete. You can make a request to get a new Internet Access Code or paper questionnaire. What you need to do Check who is responsible for completing the census and who to include at your address. How to complete the census online Watch our step-by-step video guide to help you complete the census questionnaire online. Question help Guidance to help you answer census questions. Language and accessibility support Access information and support in different languages and accessible formats. Communal establishments What to do if you stay somewhere like student accommodation, a hostel, care home or hospital. Second addresses or holiday homes What to do if you have more than one address in the UK. Spotting frauds and scams Find out how we will contact you and what to do if you receive a suspicious letter, phone call, text, email or visitor. Contact us You can get in touch with us to ask for help in a way that suits you.