Help and support

We want the census questionnaire to be as easy as possible for everyone to complete.

You can make a request to get a new Internet Access Code or paper questionnaire.

What you need to do

Check who is responsible for completing the census and who to include at your address.

Watch our step-by-step video guide to help you complete the census questionnaire online.

Guidance to help you answer census questions.

Access information and support in different languages and accessible formats.

What to do if you stay somewhere like student accommodation, a hostel, care home or hospital.

What to do if you have more than one address in the UK.

Find out how we will contact you and what to do if you receive a suspicious letter, phone call, text, email or visitor.

You can get in touch with us to ask for help in a way that suits you.