Last updated
23 Mar 2022

Contact us

You can get in touch with us to ask for help in a way that suits you. 

Check our help and support section to see what help is available to complete the census.

Telephone

If you would like to speak to an advisor, call our helpline free on:

0800 030 8308

Our phonelines are open:

  • Monday to Friday: 8am to 8pm
  • Saturday and Sunday: 9am to 4pm

Calls are free-of-charge from UK landlines and mobile phones.

Webchat

Webchat is available:

  • Monday to Friday: 8am to 8pm  
  • Saturday and Sunday: 9am to 4pm

You do not need to give us any personal information when using our web chat. Find out more about how we handle personal information sent to us in webchat.

Contact form

Get in touch using this form. 

You do not need to give us any personal information, other than an email address so we can get back to you. Please give us as much detail as possible so we can help you.

We will only use your email address or phone number to respond to your message.  

Find out more about how we handle personal information sent to us from this form.

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BSL and text relay

British Sign Language  

British Sign Language users can make use of the contactSCOTLAND-BSL free video relay service.

You may need to download an app from the contactSCOTLAND-BSL website to use this service.

Text relay   

Text relay is available for people with hearing or speech difficulties. Call: 18001 0800 030 8308

Post

You can write to us using this address:

Scotland’s Census 2022
National Records of Scotland
New Register House
3 West Register Street
Edinburgh
EH1 3YT

Making a complaint

If you have a complaint about our service, please get in touch. You should send your complaint in writing and by post to the address on this page.

Is this page useful?

Do not include personal information or contact information. Please note that we will not respond directly to any feedback sent from this page. We will use this information to improve our service.